At Bristol Water, Paul and Janice were the driving forces behind practical initiatives to improve customer service and awareness. Their positive attitudes and ideas made things happen, particularly in areas of promoting water conservation. They took great care to get information for customers issued on time and in user friendly formats. They worked effectively at both the strategic level and dealing with individual customer problems. They work extremely well together as a team to provide excellent cover and service.
We have been working with Janice and Paul for a number of years to deliver print management and direct marketing projects on behalf of their clients. Their knowledge and expertise is second to none and I’m genuinely impressed by their high standards and attention to detail. This has meant that they always deliver exceptional service to their clients.
Paul and Janice have always impressed me with their professionalism and the time and effort they invest in ensuring their clients’ requirements are satisfied. They are highly competent and personable people who thrive on the challenges that marketing projects can bring and it has been a pleasure to work closely with them over the years.
In producing a promotional video film for WRAS, Paul Kelson (Butt Media) worked well with me and my colleagues from the UK water suppliers. He succeeded in getting to grips with the technical issues of our work, adapting our draft script to make it more suitable, designing and filming the shots, before editing a high quality, informative video and arranging production of it as a low-costCD for widespread distribution. Paul was understanding of our aims, easy to work with and skilled in his techniques.
I have had the pleasure of working with Janice and Paul on many occasions and on a variety of projects ranging from research, literature content and customer engagement planning. They are highly professional, detail-oriented achievers, blessed with a good sense of humour. I know if they are involved, it gets done.